For all inquiries, call: +254 111 184 200
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For your convenience, we offer a number of windows in which we expect to deliver your order. At checkout, you may select your preferred window and we will make every attempt to deliver within that time period. In the event that there is a delay to delivering your order within the exact time window, you will be notified as much in advance as is possible. Ultimately, the delivery windows are a guide and we are not contractually bound to deliver within the stipulated time period. What we do guarantee is that your order will be delivered within 24 hours of the time of your selected delivery window. That said, majority of our customers’ orders are delivered within their chosen delivery window and it is always our goal to achieve this.
Please review our Delivery/shipping Policy posted on the Site prior to making any purchases.
If we deliver an incorrect or damaged item (damage that has been caused by us), we will happily replace the item at no additional cost to you. For us to replace such items, customers will need to notify the delivery driver of their observation at the point of delivery. Once customers have taken delivery of their order and they have confirmed the order, they take ownership of the items and Naivas will be unable to accept any returns.
Please review our Return Policy posted on the site prior to making any purchases.
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Some products may not be available at your nearest store. You have the option to substitute these products in your cart.
